Service Plans

Palletizing Technical Assistance

Description

Phone and email support

8:00am-4:30pm CST (Business Days)

On-site service visits:

8:00am-4:30pm CST (Business Days)

Preventive maintenance performed by Hamer-Fischbein service representative at factory recommended maintenance intervals. Preventive maintenance procedures may be completed in conjunction with unscheduled or emergency service visits.

Customer will receive priority scheduling of a certified field service representative after a problem is reported to Hamer-Fischbein and the need for an on-site service visit has been determined.

Operator Level 2 training courses while under maintenance agreement

Replacement of all defective or worn machine parts

Updates/modifications as deemed necessary by Hamer-Fischbein will be installed when available throughout the maintenance period.

Hamer-Fischbein-developed software maintenance releases provided throughout the maintenance period

For services not covered in the service contract, a per hour Time & Materials (T&M) rate will apply. Systems covered by a service contract will receive a 10% discount on list price labor services (e.g. RPM pallet patterns, Preventive Maintenance, Installation Supervision, Onsite Operator Training.

Silver

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Response within 6 hours

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2 scheduled visits per year

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Preventive maintenance visits included

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25% Discount (Limited to two participants per year)

 

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Spare parts discount 10%*

 

 

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Gold

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Response within 4 hours

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4 scheduled visits per year

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Preventive maintenance visits included

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50% Discount

 

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Spare parts discount 15%*

 

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*Service consumables excluded. No additional discounts apply.