SupportPro™ Technical Support
Hamer-Fischbein field service technicians have years of practical machine experience in a wide variety of industrial packaging environments. Let us put this knowledge to work for you in your plant, improving your productivity and reducing downtime due to machine failure. Our technicians are available for 3-day or 5-day in-plant preventative maintenance or system upgrade service trips.
Hamer-Fischbein has always been 100% dedicated to our customers' success with our equipment. We understand that our relationship starts the day you install your new equipment and lasts for 20-30 years or longer. We know that if your bagging line is down, your business is down.
All of our equipment is supported with:
- Toll-free telephone technical assistance
- Same day/Next day parts shipment
- A highly qualified team available to be at your plant when you need them
- Remote programming support
We are committed to keeping your business running and profitable.
Our technicians are available for toll free technical support Monday through Friday, 7:30 am to 5:00 pm Central time. If you are having difficulty with your equipment, often a short few minute phone conversation can help you isolate the issue and bring quick resolution.
All Hamer-Fischbein technicians not only support field service and equipment commissioning, they also build machines in our factory. We believe this background gives them an understanding of our customers’ operational requirements and our equipment provides a unique benefit to our customers. When you call Hamer-Fischbein for assistance you’ll speak with a technician that has real world practical understanding of both the equipment and operational issues that arise in many plants. This ensures you get knowledgeable support, immediately.